Operations‎ > ‎

Supervisory Procedures

Definition: A responsible person in attendance at the pool must be a minimum of 16 years of age and hold a current RLSSA Pool Lifeguard Certificate – competency-based training certificate


Emergency calls
  1. If calling from a landline, dial 0 then call 000 and ask for emergeny service reuired
  2. Call GAC Manager, Lindsay Clyde on 0438 331 0189
  3. Call Manger of Facilities and Works, Keith Kemp on 0417 713 389
Emergency contact details
Telephones are located in the GAC reception and GAC office

There is a direct line to emergency 000 services at all times but an extra 0 must be dialled.

Contact details for emergency services, relevant contractors and supervisors are displayed at each phone point in the facility (office and reception) as well as for public display at reception. This notice includes instructions on call priority.
  • Employees: are instructed in the emergency dialling procedures at time of induction. A copy of the dialling procedures are supplied at time of induction and included in the Induction Checklist.
  • Hirers: Emergency contact details are included in the GAC Hire Agreement
  • Public: The Emergency Contact Details are clearly visible at GAC reception.

A copy of the emergency contact details is included in this manual. Attachment 4

The facility manager updates the emergency contacts as required and copies are issued according to this manual’s distribution list Attachment 2. An annual review of emergency numbers is carried out each January and is included in the facilities Quality Assurance checklist Attachment 10.

A map of emergency notices and phone points is included in this manual (Attachment 11)

Emergency Signals
  • Emergency signals specific to the GAC are a siren and a spoken instructions
  • In the first instance the public address system is used.
  • In the case of system failure GAC staff will give voice commands
  • The use of these signals is outlined in the Emergency Action Plan (page 30)
  • Emergency signals are only used when an emergency occurs or during fire drills.
  • The signals are practiced and tested at in-service training sessions (see In-Service Training – page 11)


Signage includes but is not limited to:

“Keep Watch” posters

Depth warning signs

Emergency Evacuation Maps

Emergency Contact Details

Emergency Exit Signs

Pool Rules (Signage on the appropriate behaviour should be in simple, positive, easily understood language and using symbols consistent with applicable Australian Standards)

Parental supervision policy signage

Incident control and reporting

Incident reports are completed by employees after any incident that threatens the health or safety of patrons or employees. This includes but is not limited to:

  • personal injuries,
  • patron misdemeanours,
  • patron complaints,
  • security breaches and
  • emergency situations.

Incident Report Forms are available at GAC Reception and the GAC Office. Employees are instructed on the use of the Incident Report at time of induction

Once completed, the Incident Report is returned to GAC Reception to be forwarded to the Workplace Health and Safety Officer who will work within the Glennie School’s Workplace Health and Safety Guidelines.

Corrective action, if required, is carried out and documented. Copies filed in GAC Office.

Any outcomes that affect the operation of the Facility are outlined in a memo to staff. Where necessary the Operations Manual will be changed and copies distributed according the Manual’s distribution list (Attachment 2)